Refund policy

Every date that leaves Oman is selected, packed, and shipped with care but if something isn't right when it arrives, we want to know.

We don't ask you to send anything back. Dates are a fresh, perishable product, and we'd rather you keep what you have than ship it across the country a second time.

If your order arrives damaged, stale, or not as described, email us at contact@anat.com within 7 days of delivery with your order number and a photo of the product. We'll review it personally and issue a full refund or send a replacement if the product is damaged — your choice.

If Anat dates just wasn't to your taste, let us know too. We can't always offer a full refund for preference alone, but we're happy to make it right with a credit toward your next order or a sample of the other variety, so you can find your match between Khalas and Fard.